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This page provides answers to common questions about features and technical parameters of Cloud.

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What static IP addresses does Cloud use?

Cloud uses a range of static IP addresses to communicate with external data sources. To ensure that Cloud can reach external servers in more restricted environments, you might need to whitelist the following static IP addresses.

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How can I enable SFTP Server or OFTP Server support in my instance?

For security reasons, the ports for SFTP Server and OFTP Server are not enabled by default. To request that one or both of these servers be enabled for your instance, please reach out to arcsupport@cdata.com.
When the SFTP Server port is exposed, it is on port 2222.

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Is it possible to change the time zone that the server uses?

Yes, please reach out to arcsupport@cdata.com to request that a different time zone be configured for your instance.

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Is there a maximum cleanup interval in Cloud?

Yes, Cloud instances enforce a maximum cleanup interval of 7 days. If you require a different retention configuration for your use case, please reach out to arcsupport@cdata.com.

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Which connectors are not available in Cloud?

A few connectors in the on-premise version of are not available in Cloud. These are:
  • API
  • Database
  • CData
  • File
  • FTP Server
  • HL7 MLLP
  • TCP Server

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Are there currently any known Cloud service outages?

The Cloud Status page shows the current status and incident history for the application services.

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How do I contact CData Technical Support?

The Technical Support contact form allows you to send a message to our Technical Support team. Alternatively, you can email arcsupport@cdata.com and a member of the team will respond.